Genpact has announced a new recruitment opportunity for the position of Process Associate – Customer Care in Gurgaon, Haryana. The role comes under Customer Care – Non-Voice and involves handling customer queries, providing online support, maintaining account-related information, and resolving customer concerns.
Candidates with a bachelor’s degree in Business Administration, Communication, Hospitality Management, Information Technology, or Marketing can apply for this opportunity. The position is full-time and office-based, with rotational shifts.
Genpact Recruitment 2026
| Details | Information |
|---|---|
| Company | Genpact |
| Job Role | Process Associate – Customer Care |
| Job Type | Regular / Full-Time |
| Job Category | Customer Care – Non-Voice |
| Qualification | Bachelor’s Degree |
| Eligible Streams | Business Administration, Communication, Hospitality Management, IT, Marketing |
| Experience | Not Specified |
| Location | Gurgaon, Haryana |
| Work Mode | Work from Office |
| Shift | Rotational – India |
| Language | English |
| English Proficiency | C2 |
| Salary | Not Disclosed |
| Last Date to Apply | November 30, 2026 |
About Genpact
Genpact is an advanced technology and business process services company that works with global enterprises to transform their business operations. The company combines process intelligence, artificial intelligence, and digital technologies to deliver business solutions.
Genpact operates across various domains and provides opportunities in areas including customer care, technology, finance, analytics, and business operations.
Job Description
As a Process Associate – Customer Care, the selected candidate will be responsible for supporting customers through non-voice channels. The role requires candidates to understand customer concerns, follow client processes and policies, and provide appropriate assistance.
The position also involves supporting account recovery activities, identifying customer issues, and escalating product-related bugs when necessary.
Candidates should be comfortable using internet-based applications and should demonstrate strong analytical and critical-thinking abilities.
Key Responsibilities
The major responsibilities of the Process Associate – Customer Care include:
- Responding to customer queries and concerns through online support channels.
- Providing support for data collection related to account recovery.
- Maintaining a strong understanding of client processes and policies.
- Reproducing customer issues and escalating product bugs.
- Providing excellent customer service.
- Supporting a positive customer experience.
- Identifying areas that may require operational improvement.
- Using internet and online applications effectively.
- Applying critical thinking and analytical skills while handling customer issues.
- Working independently as well as collaboratively with the team.
Genpact Recruitment 2026 Eligibility Criteria
Candidates applying for the Genpact Process Associate – Customer Care position should have a bachelor’s degree in a relevant discipline.
The eligible educational backgrounds mentioned in the official job description include:
- Business Administration
- Communication
- Hospitality Management
- Information Technology
- Marketing
The official listing does not specify a particular experience requirement. Therefore, candidates should review the complete job requirements before submitting their application.
Skills Required
Candidates should possess good customer service and communication skills. The following skills are relevant to the position:
- Customer Care
- Customer Experience
- Online Customer Support
- Account Maintenance
- Claims Resolution
- Customer Journey Mapping
- Banking and Capital Markets
- Critical Thinking
- Analytical Skills
- Internet and Online Application Usage
Strong English communication is particularly important for this position, with the listing specifying C2 English proficiency.
Work Location and Shift Details
The Genpact Process Associate – Customer Care position is based at Phase V, STPI, Gurgaon, Haryana.
This is an office-based role, meaning selected candidates will be required to work from the Genpact office.
The job also follows a rotational India shift, so candidates should be comfortable working according to the assigned shift schedule.
Salary Details
Genpact has not disclosed the salary or compensation package for this position in the official job description.
Candidates can check the official careers page and application process for any additional compensation information that may be provided.
Genpact Recruitment 2026 Application Process
Interested and eligible candidates can apply for the Process Associate – Customer Care position through the official Genpact careers portal.
Candidates should carefully review the eligibility requirements and job responsibilities before submitting their application.
Last Date to Apply: November 30, 2026
Official Apply Link: Click Here
Candidates should also be cautious of recruitment scams. Genpact states that it does not charge applicants fees to apply for jobs or participate in its hiring process.
Final Summary
Genpact Recruitment 2026 is offering an opportunity for graduates to apply for the Process Associate – Customer Care – Non-Voice position in Gurgaon. Candidates with bachelor’s degrees in Business Administration, Communication, Hospitality Management, Hospitality Management, Information Technology, or Marketing can apply for the role.
The position focuses on online customer support, account-related assistance, customer issue resolution, and maintaining client processes. Candidates should have strong English communication skills, analytical thinking, and customer service abilities.
The role is full-time, office-based, and involves rotational shifts. The salary and specific experience requirement have not been disclosed in the official job listing. Eligible candidates interested in customer care and non-voice operations can apply through the official Genpact careers portal before November 30, 2026.