Altera Digital Health is hiring for the position of Associate Technical Support Consultant in India. This is an entry-level opportunity designed for freshers and candidates with 0–1 year of experience who have a technical background and are interested in application support, troubleshooting, databases, and healthcare IT.
The role involves providing first-level technical support to customers using enterprise healthcare software applications. Selected candidates will receive training on supported products and work with experienced consultants to investigate and resolve technical issues.
Altera Digital Health Recruitment 2026
| Details | Information |
|---|---|
| Company | Altera Digital Health |
| Job Role | Associate Technical Support Consultant |
| Experience | Fresher / 0–1 Year |
| Qualification | Bachelor’s Degree |
| Eligible Fields | Computer Science, IT, Computer Engineering, Electronics or related technical discipline |
| Location | Pune, India |
| Work Location Listed | Remote Pune-Baroda, India |
| Employment Type | Full-Time |
| Department | Technical Support / Customer Support |
| Work Schedule | U.S. Shift Timings |
| Salary | Not Disclosed |
About Altera Digital Health
Altera Digital Health is a healthcare IT company that develops technology solutions designed to connect healthcare communities and support the delivery of healthcare services.
The company focuses on healthcare software and digital solutions, with its teams working on technologies that support caregivers and patients.
Job Description
As an Associate Technical Support Consultant, the selected candidate will provide first-level technical support to customers using enterprise healthcare software applications.
The role involves investigating customer-reported issues, reviewing logs and error messages, following troubleshooting procedures, and resolving technical problems. Candidates will work closely with senior technical consultants and teams such as development, infrastructure, database, and interface teams when additional technical expertise is required.
This position also provides exposure to enterprise applications, databases, interfaces, application troubleshooting, incident management, and healthcare IT systems.
Key Responsibilities
The major responsibilities of the Associate Technical Support Consultant include:
- Provide first-level technical support for enterprise healthcare software applications.
- Investigate and troubleshoot application and technical issues.
- Handle customer-reported incidents through ServiceNow and other ticketing systems.
- Gather relevant information and review logs and error messages.
- Follow Standard Operating Procedures, Knowledge Articles, and troubleshooting guides.
- Perform basic application configuration and validation activities.
- Collaborate with senior consultants and technical teams to resolve complex issues.
- Maintain accurate documentation of troubleshooting steps and resolutions.
- Meet defined SLA, productivity, quality, and customer satisfaction targets.
- Participate in knowledge-transfer sessions and continuously learn about supported products.
- Identify recurring issues and contribute to improvements in knowledge articles and SOPs.
- Support automation and process-improvement initiatives.
- Use available tools and AI-assisted troubleshooting capabilities responsibly.
- Communicate professionally with customers and internal teams through email, chat, and support calls.
- Escalate critical or high-impact issues and follow them through to resolution.
Eligibility Criteria
Candidates applying for this position should have a Bachelor’s degree in one of the following or a related technical discipline:
- Computer Science
- Information Technology
- Computer Engineering
- Electronics
- Related technical fields
Fresh graduates with strong technical aptitude are encouraged to apply.
Candidates should have a basic understanding of:
- Windows operating systems
- Networking fundamentals
- Databases
- SQL concepts
- Application troubleshooting
- Software development and support concepts
Skills Required
Applicants should have good analytical and problem-solving abilities along with strong written and verbal communication skills.
Technical knowledge in operating systems, networking, SQL, databases, and application troubleshooting will be useful for this role.
Candidates should also be comfortable working with customers and internal technical teams to investigate and resolve issues.
Shift Details
The position requires flexibility to work during U.S. shift timings. Candidates may also be required to participate in weekend on-call coverage depending on business requirements.
The role can therefore be suitable for candidates who are comfortable working in rotational or non-standard support schedules.
Salary Details
The salary for the Associate Technical Support Consultant position has not been disclosed in the provided job listing.
Candidates can check the official application portal for any compensation details that may be provided during the recruitment process.
Job Location
The job listing displays the location as Remote Pune-Baroda, India, while the job description identifies Pune, India.
Candidates should verify the exact work arrangement and location requirements during the application process.
How to Apply
Interested and eligible candidates can apply for the Associate Technical Support Consultant position through the official Altera Digital Health careers portal.
Apply Link : Click Here
Candidates should ensure that their educational qualifications and technical skills match the requirements before applying.
Final Summary
Altera Digital Health Recruitment 2026 provides an entry-level opportunity for freshers and candidates with 0–1 year of experience to start a career in technical support and healthcare IT.
The Associate Technical Support Consultant role involves first-level application support, troubleshooting, incident management, customer communication, database and SQL-related concepts, and collaboration with technical teams.
Candidates with a bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical field can apply. Basic knowledge of Windows, networking, databases, SQL, and application troubleshooting is required.
The position is full-time, and candidates should be flexible with U.S. shift timings and possible weekend on-call coverage. The salary has not been disclosed in the provided listing.
Interested candidates can apply online through the official Altera Digital Health careers portal using Job ID R0045319.