Fresh Prints is hiring candidates for the role of Customer Service Associate for its remote team in India. This is a work-from-home opportunity for candidates with experience in customer support, client services, or similar customer-facing roles.
The selected candidates will be responsible for handling customer queries through email, chat, text, and phone while ensuring timely and professional support. Candidates who have strong communication skills and can work effectively in a fast-paced, metrics-driven environment can apply for this opportunity.
Fresh Prints Off Campus 2026 Hiring For Customer Service Associate
| Details | Information |
|---|---|
| Company | Fresh Prints |
| Job Role | Customer Service Associate |
| Qualification | Bachelor’s Degree in Marketing, Communications, Business, or Related Field |
| Experience | Minimum 1 Year |
| Eligible Candidates | Experienced Candidates |
| Expected Salary | $550 – $700 Per Month + $80 Night Shift Allowance |
| Job Type | Full-Time |
| Job Location | Work From Home / Remote, India |
| Working Hours | 8:00 AM – 5:00 PM EST, Monday to Friday |
| Job Category | Customer Service / Client Support |
Job Description
Fresh Prints is looking for a Customer Service Associate to support its supply-chain and logistics operations. The role involves providing timely, accurate, and professional assistance to customers across multiple communication channels, including email, chat, text, and phone.
The Customer Service Associate will be responsible for resolving customer issues, maintaining accurate ticket documentation, following up on customer conversations, and collaborating with internal teams. The role also requires candidates to meet established productivity and quality targets while maintaining a strong customer-first approach.
Qualifications & Skills
- Bachelor’s degree in Marketing, Communications, Business, or a related field.
- Minimum 1 year of experience in customer support, client services, or a similar customer-facing role.
- Strong written and verbal communication skills.
- Ability to maintain a professional brand voice while communicating with customers.
- Excellent attention to detail and organizational skills.
- Strong problem-solving and critical-thinking abilities.
- Ability to manage multiple customer conversations simultaneously.
- Basic knowledge of CRM and ticketing systems.
- Comfortable working with spreadsheets and basic data systems.
- Ability to work independently and escalate issues when required.
- Comfortable working in a fast-paced and metrics-driven environment.
Roles and Responsibilities
- Respond to customer inquiries through email, chat, text, and phone.
- Resolve customer issues accurately while following company policies and service standards.
- Maintain detailed and accurate records in tickets and internal systems.
- Take ownership of customer conversations from initial contact through resolution.
- Complete necessary follow-ups and handoffs.
- Meet or exceed performance targets such as quality scores, response time, resolution time, and tickets handled per shift.
- Collaborate with Sales, Operations, Production, and other cross-functional teams.
- Maintain professionalism and brand standards in all customer communications.
- Identify recurring customer issues and contribute to process improvements.
- Apply feedback to improve service quality and reduce repeated errors.
- Maintain reliability and accountability during assigned working hours.
Performance Expectations
Successful Customer Service Associates are expected to:
- Consistently meet productivity and quality targets.
- Demonstrate strong attention to detail.
- Maintain accurate documentation and communication.
- Take ownership of customer issues until resolution.
- Use customer-first decision-making.
- Apply feedback to improve performance.
- Maintain reliability and accountability during assigned shifts.
Other Details
- Job Location: Work From Home / Remote
- Working Hours: 8:00 AM to 5:00 PM EST, Monday to Friday
- Monthly Salary: $550 to $700 base, depending on experience
- Night Shift Allowance: Additional $80
- Employment Type: Full-Time
- Eligible employees may receive a 2-month paid sabbatical as part of Fresh Prints’ long-term employee benefits.
- Fresh Prints does not charge candidates any money during the hiring process. Candidates should be cautious of anyone requesting payment in exchange for a job.
How To Apply For Fresh Prints Careers
- Click on the Apply Here button provided below.
- You will be redirected to the official Fresh Prints careers page.
- Review the Customer Service Associate job requirements.
- Click on the application option.
- Complete the application form with accurate information.
- Upload your updated resume and other required details.
- Review your application carefully.
- Submit the application form.
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About Fresh Prints
Fresh Prints is a New York-based custom apparel company that works with student entrepreneurs and provides working capital, training, and operational support to help them build businesses at their schools. The company operates with teams across different locations and provides opportunities in areas including customer experience, supply-chain operations, technology, and business support.
Fresh Prints focuses on creating a customer-first environment where employees can develop their skills while contributing to the company’s growing operations.